1. Introduction

Skansklip Game Meat Pty Ltd (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA), 2013.

2. Information We Collect

We collect the following types of personal information:

Contact Information: Name, email address, phone number, and delivery address
Payment Information: Processed securely through PayFast (we do not store card details)
Order Information: Products purchased, quantities, and order history
Technical Data: IP address, browser type, and device information
Communication Data: Correspondence with our customer service team

3. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders
Communicating with you about your orders and deliveries
Providing customer support
Improving our products and services
Sending promotional materials (with your consent)
Complying with legal obligations

4. Legal Basis for Processing

Under POPIA, we process your personal information based on:

Contractual Necessity: To fulfill our obligations in delivering products to you
Legitimate Interest: To improve our services and communicate with you
Consent: For marketing communications and optional services
Legal Obligation: To comply with South African laws and regulations

5. Information Sharing

We may share your information with:

Courier Services: The Courier Guy, LMC Express, and The Frozen Food Courier for delivery
Payment Processors: PayFast for secure payment processing
Legal Authorities: When required by law or to protect our rights

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order and payment records are retained for 7 years in compliance with tax regulations.

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Objection: Object to the processing of your personal information
Portability: Request transfer of your data to another service provider
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at info@skansklip.co.za

9. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.